Understanding What a Well-Balanced SharePoint Intranet Solution Can Offer Your Business

Business organizations all over the globe choose to use SharePoint as their major collaboration tool hosting employees’ workplaces and corporate teams. Since great collaboration is the main source of successful business, it is also very important that startup companies use good collaborative tools. A good collaboration tool helps to maintain document management, records management or the web management very easily.

  • In simple language every intranet should offer two major groups that should help the employees to complete their daily tasks easily and enable to carry out the departments and team specific activities smoothly thereby contributing better performance of staffs.
  • Secondly, SharePoint development and intranet solutions often help to support the employee’s social life and make them feel a part of the company and to foster corporate values.

Some benefits from a well-balanced intranet solution and SharePoint development:

As a business organization, if you can manage to get the perfect balance between intranet solution and SharePoint, then you will be able to reach the 4 important goals.

Both formal and informal collaboration on a single platform:

It is true that SharePoint intranets often host work that are related to the content, while the users turn to any third party solutions in order to discuss any upcoming event of the organization. A well balanced intranet helps employees to find a place where both formal and informal collaborates, bringing in at least two major advantages.

  • Saves the time of the employees and prevents them from moving between various solutions and getting distracted.
  • Reduces the risk that employees will manage their working activities in some non-corporate messengers and share sensitive business data in an insecure environment.

Attract some rare visitors:

At times it becomes very difficult for an organization to provide all its users with job specific features of SharePoint. Let us take for example, if your procurement executives work on an ERP system, then they might not need task specific features of SharePoint. But in case they travel a lot, then it is likely that they become a frequent intranet visitor. Such balance often helps your people or team to remain updated with latest business news, updates and conversations.

Benefits from SharePoint capabilities:

Often it is seen that SharePoint is used by companies in a very limited manner like just as a document storage, support only a few collaborative sites or as a project management system for a specific team. But let’s be very clear of the fact that SharePoint is not a cheap solution. So any underuse mean wasting initial investments. Balancing various features will let you open up SharePoint’s full potential, thereby benefiting from your solution at the best.

Develop corporate identity:

Large organizations often struggle with developing the sense of belonging from their people. When the organization becomes too big, the teams often stop feeling a strong sense of place in the company. They often tend to jump for any better opportunity elsewhere and have reduced hunger to improve the business. SharePoint intranet solutions offer the ability to share company news and communications and help to develop a stronger corporate industry.

Managed workflows:

Workflows are the basis of most daily activities of employees. While they may have certain tasks to do without any dependency on others, but there are also activities that needs completion of task before it is passed to the next person. But in most corporations, the workflow often breaks. SharePoint helps here with some added third party tools.

Tracking and Managing Help Desk Trouble Tickets Or Support Issues With Hosted SharePoint Template

Free SharePoint Software Template for Tracking and Managing Trouble Tickets or Help Desk Support Issues

Help desks are the pivotal point for end user and customer support. An effective help desk management software system is a key factor determining the success of a support department and needs the ability to track all help desk support issues or trouble tickets from opening to escalation to resolution. Well managed help desk services ascertain maximum return on investment in systems and technology.

Organizations are looking at deploying robust web-based Help Desk solutions which are cost effective and easy to implement. In order to gain better control of help desk activities, it is essential to have a system in place that provides all relevant information pertaining to each service request. For improving operational efficiencies, it is important to constantly provide adequate support and enhanced service to end users and customers. The help desk system should provide end-to-end visibility of help desk issues or trouble tickets, thus allowing tracking of issues and reducing time taken for resolution.

Windows SharePoint Services 3.0 hosting software provides application templates that enable organizations to manage their day-to-day operations. The Help Desk application template is one of Microsoft’s SharePoint software templates that aids in effective help desk management. The Help Desk software template manages the entire process of handling service requests right from the time a request is raised till such time that it is resolved. Team members can login to the Help Desk site to identify open service requests. The template also helps in identification of root cause of issues. It allows tracking the status of each trouble ticket or service request to the support desk. Thus, unresolved trouble tickets or service requests can be identified and the necessary action taken. The template features role-based dashboards which provide information on performance history of customer service representatives. This helps the management to track the overall metrics of team performance.

Windows SharePoint Services 3.0 software templates are included free of cost with hosted SharePoint software service plans. These templates help in maintaining a collaborative environment and facilitate information sharing. These applications can be easily scaled to meet your business requirements. The basic hosted SharePoint software plans cost only $8.95 per month with access for unlimited users from hosted SharePoint service providers such as Apps4Rent. Also available additionally is a free set of 40 SharePoint software hosting templates developed by Microsoft. The SharePoint software hosting templates are available instantly after signing up for a low price SharePoint hosting plan. They include variety of features like dashboards, alerts, discussion and surveys.

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