Free SharePoint Software Template for Tracking and Managing Trouble Tickets or Help Desk Support Issues
Help desks are the pivotal point for end user and customer support. An effective help desk management software system is a key factor determining the success of a support department and needs the ability to track all help desk support issues or trouble tickets from opening to escalation to resolution. Well managed help desk services ascertain maximum return on investment in systems and technology.
Organizations are looking at deploying robust web-based Help Desk solutions which are cost effective and easy to implement. In order to gain better control of help desk activities, it is essential to have a system in place that provides all relevant information pertaining to each service request. For improving operational efficiencies, it is important to constantly provide adequate support and enhanced service to end users and customers. The help desk system should provide end-to-end visibility of help desk issues or trouble tickets, thus allowing tracking of issues and reducing time taken for resolution.
Windows SharePoint Services 3.0 hosting software provides application templates that enable organizations to manage their day-to-day operations. The Help Desk application template is one of Microsoft’s SharePoint software templates that aids in effective help desk management. The Help Desk software template manages the entire process of handling service requests right from the time a request is raised till such time that it is resolved. Team members can login to the Help Desk site to identify open service requests. The template also helps in identification of root cause of issues. It allows tracking the status of each trouble ticket or service request to the support desk. Thus, unresolved trouble tickets or service requests can be identified and the necessary action taken. The template features role-based dashboards which provide information on performance history of customer service representatives. This helps the management to track the overall metrics of team performance.
Windows SharePoint Services 3.0 software templates are included free of cost with hosted SharePoint software service plans. These templates help in maintaining a collaborative environment and facilitate information sharing. These applications can be easily scaled to meet your business requirements. The basic hosted SharePoint software plans cost only $8.95 per month with access for unlimited users from hosted SharePoint service providers such as Apps4Rent. Also available additionally is a free set of 40 SharePoint software hosting templates developed by Microsoft. The SharePoint software hosting templates are available instantly after signing up for a low price SharePoint hosting plan. They include variety of features like dashboards, alerts, discussion and surveys.